Get in Touch

Talk to a real person

Email support@officialveilmoor.com. We answer within one business day — usually sooner in October.

To get the fastest answer, include

• Your order number for anything about an order you placed
• A photo if something arrived damaged
• Your ZIP code for delivery-date questions

Changing or canceling

Write to us as soon as possible. Until the order leaves the warehouse we can update the address, add items or cancel. After the shipping label prints, most changes are no longer possible.

Help with setup

Rocky soil, fog that drifts up instead of staying low, a prop that leans? Send us a message — our team sets up its own yard haunt every season and is glad to help.